General FAQ's
What is gold and why its chemical symbol is AU?
Why is Gold measured in Carats?
This stems back to ancient times in the Mediterranean /Middle East, when a carat became used as a measure of the purity of gold alloys (see next Question 5). The purity of gold is now measured also in terms of fineness, i.e parts per thousand. Thus 22 carat is 22/24th of 1000 parts = 916 fineness.
How much does a Gold Bar Weights?
Gold is made into a large number of different bars of different weights. The most well known are the large ‘London Good Delivery Bars’ which are traded internationally. These weigh about 400 Troy Ounces, i.e. 12.5 kg/ 27 lbs. Each. Others are denominated in kilogram’s, grams, troy ounces, etc. In grams, bars range from 1 g up to 10 kg. In troy oz, from 1/10 tr.oz. up to 400 tr.oz.. Other bars include tola bars and Tael bars.
Are Pendants available with the Chain?
Yes. We have a range of chains for you. You need to select the preferred pendant and you can also find an option to check out the chains. The price that is mentioned near pendant is only for the pendant and the cost of chain is separate. Once you have selected the pendant, you need to click on “BUY NOW” option and later browse for gold or 22Kt Yellow chain.
Delivery and Shipment
Most of the products are usually readily available and it normally takes upto 7 days for delivering such jewellery pieces to you in a safe condition. Please exclude Saturdays, Sundays and festival occasions.
Your piece of jewellery is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewellery till it reaches you as we deliver the products to you through reputed courier facilities like Bluedart. We advise not to accept such products that are tampered with.
No, we are sorry. As of now we do not have such option.
You can easily track the status of order by logging in to our website and clicking on Track Order.
Online Purchase Related
Please make sure to follow the simple steps that are mentioned below:
- First of all, select your desired piece of Jewellery and “Add to your Shopping Bag’
- Click on ‘Checkout’ if in case your orfer is final. If not, ‘Continue Shopping’
- Add your name and Email Address on the Checkout Screen to proceed for Billing and Shipping
- Add your shipping details and choose the Payment Options
- Choose the Mode of Payment and then place your the order
- Once done,you will receive a confirmation email on order to the e-mail that you have provided during placing of the order.
Definitely. The confirmation of your order will be sent to the email id that you have provided to use when placing the order.
You have the option of including a personalized message with the gift when you place the order.
Definitely. After browsing through the designs on our website, you can order the desired one, by phone. Our customer Support executive will help you with placing the order. You can reach them on +91 22 62300916
Payments Related
We offer different methods for making payment like net banking, debit card & credit card, Cheque, demand draft and fund transfer. Your account information will be confidential and we use SSL encryption technology for protecting your card information.
We accept international credit & debit card. We also accept net banking facility that is provided by the major banks in India. To get a detailed list on the different options of payment, you can refer the payment options.
Product Sizing Related
We advise our customers to check the size of the ring before placing of an order or you can check the ring size guide online. After placing the order, if at all the ring that is purchased by you does not fit, then you need to send the ring back to us at your own cost. We request you to go through our exchange and return policy in detail.
Yes you can. But however, we do not recommend it as we do not accept such items that are modified by third party. It also voids the 14 day return policy and lifetime exchange policy as such modifications, if done incorrectly, can lead to damage of the gems or even the strength of the setting.
